Refund policy

MERCHANDISE RETURNS

All sales are final, we do not accept returns, exchanges or store credit unless the item is damaged.

If a product is damaged (manufacturing damage), we will assume responsibility and replace it once evidence of the damaged product is provided and the item is returned to us.  We are not responsible for shipping costs.  Your will be responsible for paying your own shipping costs to return your item.  Shipping cost are not refundable. 

 

NO REFUND POLICY

Our NO REFUND policy is rigorously upheld to maintain fairness and consistency across our business operations. We encourage customers to thoroughly assess their purchases and deliberate on their decisions prior to finalizing a transaction.

Once a purchase is completed, All sales are deemed final. We do not provide refunds or exchanges for reasons such as change of mind, sizing discrepancies, or product dissatisfaction. 

At our company, we meticulously curate and inspect our products to uphold stringent quality standards.  Should you receive an item that is damaged or defective, kindly reach out to our customer service team within 24 hours of receiving the product. We will promptly assess the situation, and if confirmed, offer an appropriate solution such as a replacement or store credit. 

Our product descriptions are comprehensive and precise, designed to aid you in making well-informed purchasing choices.  Should you have inquiries or need further details regarding any product, we encourage you to contact our customer service team prior to completing your purchase. 

At our company, we prioritize customer satisfaction and are devoted to delivering exceptional service.  Should you have any questions or concerns regarding your order, please reach out to our dedicated customer service team.  We are committed to promptly addressing your inquiries and providing assistance to the best of our capabilities. 

Although refunds are not provided, our goal at Pokahonta's Designs is to deliver high-quality products and ensure a positive shopping experience for you.  We value your understanding and cooperation regarding our no refund policy as we remain dedicated to serving you with excellence in products and service.